Ordering

For those who landed here after clicking an order button - FEAR NOT! The product you have inquired about is either out of stock or a custom item. The majority of our items are made to order. If you see something you're interested in or have questions regarding an item, please Contact Us to send an email or give us a call. We typically respond to inquiries within the hour or less.

How to place an order

Any item with an “Add to Cart” button can be purchased immediately and will be shipped promptly. Should you choose one of our larger made to order items, a 50% deposit will be required with the final balance plus shipping and taxes (if applicable) due before we ship. Regarding our smaller made to order items; we will send an e-invoice when the item is completed and ready to ship. This is a very simple process handled quickly through email or over the phone.


Shipping - We never pad shipping costs - ever!

We ship anywhere in the USA. Many of our items will display the cost to ship in the shopping cart after a shipping address has been provided. For custom items, and those without prepopulated shipping expenses (large or bulky items), shipping charges generally will be 20% to 25% of the cost of the item. For more information Contact Us. What you pay for shipping is what is charged to us by the shipping company plus whatever small costs are incurred to package the item.

Our Payment options

We accept most major credit and debit cards over the phone or through our website. For your security and ours, we offer secure online payment through the PayPal encrypted gateway. You are not required to open an account with PayPal to make a purchase. For other payment arrangements, please Contact Us.


Return Policy

100 % customer satisfaction is very important to us! - Returns will be accepted within 30 days upon receipt if the item is in unused, clean, perfect condition & in the original packaging. Items returned that appear to have been abused will not be refunded. Please note that returned items in less than perfect condition will not qualify for a full refund. In these cases the amount refunded will be determined upon our inspection of the item - We are not trying to take advantage of anyone, however, we do not want to be taken advantage of ourselves. Shipping is non-refundable; return shipping is the responsibility of the buyer. All returns are subject to a 20% restocking fee. Contact Us prior to return for return authorization instructions. Returns without authorization will not be refunded.


Copyright

All content appearing on this Web site is the property of Klimenko. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright (insert current year) Klimenko. All rights reserved.

Purchase Policy

Klimenko, and ValleyoftheVines.com will not be held responsible for any damage resulting from the misuse or improper application of their products. Klimenko, and ValleyoftheVines.com will not be held responsible for poor judgments made be people using our products. Any individual, company, or other entity making a purchase from ValleyoftheVines.com agrees to all the terms and conditions as outlined on this webpage, document, disclaimer, etc. and agrees that they will be fully responsible for their actions, irresponsible behavior, or inability to follow directions as provided with their Valley of the Vines product. The purchase of a product from Klimenko, and ValleyoftheVines.com signifies that the purchaser has read and agreed to all of the provisions mentioned in this webpage, document, disclaimer, etc. and will hold harmless Klimenko, and ValleyoftheVines.com from the responsibility for any adverse conditions arising from the misuse of a Valley of the Vines product, irresponsible behavior in connection with a Valley of the Vines product, or inability to follow directions of a Valley of the Vines product. Those who do not agree with these provisions are not permitted to make a purchase of a Valley of the Vines product.

For any online sales, the point of purchase is Angwin, California, USA. Any legal action brought against Klimenko, Valley of the Vines, or ValleyoftheVines.com will be governed by the laws of the State of California. Any legal proceedings shall be held in Napa County, California.

These Terms and Conditions are to be considered a legally binding contract between Klimenko/ValleyoftheVines.com and its paying customers. These Terms and Conditions are subject to change without notice.


Use of Site

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Klimenko and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Klimenko believes that customer conduct violates applicable law or is harmful to the interests of Klimenko and its subsidiaries.


Sales Tax

Valley of the Vines charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.

Our Privacy Policy

The Information We Collect:
This notice applies to all information collected or submitted on the ValleyoftheVines.com website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
Name
Address
Email address

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:
Name
Address

We do not have access to or archive credit card information.

The Way We Use Information:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Children's Privacy:
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How To Contact Us:
Should you have other questions or concerns about these privacy policies, please send us an email via the form found here.